Patient Participation Groups


PPGs are groups of patients who contribute feedback, ideas and suggestions directly to their GP practice. They are an effective network of local people interested in health care and services who can bring the voice and experience of patients into the heart of the CCG.

All GP practices are now contractually required to have a PPG and these are usually made up of a group of volunteer patients, the practice manager and one or more GPs from the practice.

Some PPGs meet regularly and others operate in a ‘virtual’ way using email, social media and other online platforms but they all have the aim of making sure that their practice puts the patient, and improving health outcomes, at the heart of everything it does. 

PPG members work closely with their practice to help ensure the best possible experience for its patients. The role of a PPG can include:

  • Meeting with senior members of practice staff to have open conversations from both the patient and practice perspective

  • Providing the practice with feedback from the patient perspective on the efficiency and quality of services

  • Encouraging patients to take greater responsibility for their own and their family’s health

  • Carrying out research into the views of those who use the practice

  • Organising health promotion events

  • Regular communication with the patients registered with the GP practice

Click here
for more information on how PPGs can make a difference or read on for first-hand experiences from some of our local members.

"I was invited by a former work colleague to join the PPG in 2015 and became Chair a year later as I shared concern over the pressures on local surgeries, and the hope that PPGs could assist in some way to share the load – socially and practically, not medically!

We assist as best we can with the outreach offered by the practice, representing patients’ views and encouraging better choices in lifestyle, regular exercise and tackling loneliness – a current scourge. Members of the PPG have helped with patients’ questionnaires, tidying and organising promotional materials in the waiting room, minor repairs to furniture and fittings, and on an annual basis repair the gravel surface of the car park – all things which help to improve patients’ experience."

- Ralph

"I always knew I wanted to do good deeds when I retired, but when the time came I spent a few years enjoying my free time and going on fantastic holidays.

Eventually, I got to the point where I wanted to give back and when I was diagnosed with breast cancer, I felt a need to learn more about healthcare, what my rights are and how things work.

Volunteering with the PPG, as well as my local hospice, has given me invaluable knowledge about my GP practice and the wider system which makes me feel more in control of my own health and wellbeing. I also enjoy being able to pass information on to other patients and support our doctors to implement new initiatives. They say you should never stop learning and in this role I never will – I find it really exciting!"

- Lynne

If you would like to join your local PPG, or simply find out more about their work, please contact your GP practice directly – many practices will have more information on their website.

There are other ways to get involved and have your say on local health and care services. Sign up to our Local Voices Network to be kept informed, or keep an eye on our Have Your Say page.

It’s great news that you are already involved with your local PPG, or you might be thinking about joining or starting one up – this page is a great place to start.

The National Association of Patient Participation (NAPP) is the national voice for patient participation in primary care. Their website – – is full of useful guides and resources that have been designed to be of use to all PPGs, whether long-standing or recently formed, including pages and pages of case studies from other PPGs across the country.

From 2017, the CCG Engagement team have been supporting PPGs to carry out their invaluable work. A major part of this is the quarterly PPG Forums which provide a platform to share news, information and opportunities for public engagement as well as discussing ideas and opportunities to improve services.

We’d love to hear how we can support your PPG and your practice. If you have any ideas, requests, comments or questions, please get in touch at or call 01273 403677.

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