Patient Transport Services

PTS image

The Sussex Non-Emergency Patient Transport Service (NEPTS) is responsible for safely and effectively transporting eligible patients who are in receipt of NHS funded healthcare. NEPTS provides transport for treatments for patients who have a medical reason that means they are not able to travel by another method. It includes the following journeys:

  • To a planned outpatient appointment
  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following discharge
  • Home to Sussex from hospitals in other areas of the country

It does not include primary care appointments such as GP or dentist appointments, or visits to a pharmacy.

Are you eligible for Patient Transport?

To be able to use the Sussex NEPTS, you must meet the Eligibility Criteria. To find out whether you are eligible for transport, you will be asked a series of questions based on the criteria (which have been developed in conjunction with clinical experts and patient representatives). If you are eligible for Sussex NEPTS, you will be offered transport regardless of distance and your circumstances.

Repatriation of Sussex patients

All bookings for the repatriation of Sussex registered patients back to the county should be made with South Central Ambulance Service NHS Foundation Trust as our contracted provider. Their contact number for bookings is detailed below, along with the times when bookings can be made by phone.  For long distance journeys, SCAS require 24-hour notice.

  • SCAS Contact Centre – 0300 123 9841
  • 07:00-20:00 Monday to Saturday
  • 08:00-17:00 Sundays and Bank Holidays

If SCAS are unable to complete the journey they may liaise with local PTS providers to complete the journey on their behalf. All journeys must be authorised ahead of the patient being transported and in the event they are not then payment will not follow the patient.

Community Transport Services

If you are not eligible for patient transport service or need transport to your GP or dentist, you may find community transport services helpful. Visit the East Sussex County Council website for more information and a list of options in your area. The Healthcare Travel costs Scheme may also provide help with the cost of fares: see here.

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