We genuinely want to listen and learn from our local patients, public and stakeholders as they are at the heart of what we do.
We aim to provide a range of ways to share your views, ideas and experiences. Sometimes these relate to a specific service transformation or they might be about local health services as a whole. These include:
Join our Local Voices Network to stay informed about upcoming events, current surveys and other engagement opportunities.
How we involve you in the way we operate
"Lay members bring a wealth of experience at senior or board level and play a pivotal role in ensuring that governance is maintained and CCGs make the best possible decisions for patients." - Chair of the Lay Members Network
Our Governing Body includes three lay members who help to decide which health services to commission for local people. You can find out more about them here.
Eastbourne, Hailsham and Seaford CCG meet in public every two months to discuss local health issues and to make decisions about local healthcare services. Our Governing Body meetings also involve the local CCG for Hastings and Rother as we share a management team.
You can read more about our Governing Body members and meetings, see upcoming meeting dates and download meeting papers here.
Every CCG Governing Body has a Quality and Governance Committee. These Committees meet together to receive reports on the CCGs' governance arrangements (policies, decision making processes and procedures that the CCG uses) and the quality of health care services that we commission on behalf of local people.
We have two patient representatives who sit on these Committees to provide a 'critical friend' challenge and bring a patient perspective to the work discussed.
Our patient representatives:
- Help to ensure that the public voice is heard and considered;
- Bring specific knowledge and experience, as a member of the local community;
- Champion and uphold the values of the CCGs and be an appropriate role model;
- Are committed to continuously improving health outcomes, tackling health inequalities and securing best use of public money;
- Offer an unbiased view on possible conflicts of interest;
- Contribute to ensuring that the organisation values diversity and promotes equality;
- Consider social care principles and promote health and social care integration where it is in the best interest of our population;
- Consider information and evidence regarding the quality of services from a patient/public perspective.
We are committed to supporting you to have your say and play your part in transforming health and social care.
You can find our reward and recognition policy here. Our engagement team regularly meet patient representatives to support them in their role and additional training is available to those participating in our pathway redesign work-streams. If you have been involved in any engagement activity and would like to claim expenses, you can download the form here.
We recognise that the people we serve are diverse, with a range of needs and from a range of backgrounds and we want to reflect this in our engagement approach. We offer translation and interpretation services, as required, at our main events alongside our commitment to supporting people to engage and providing information in alternative formats.
We use this form at all of our events and engagement activities to monitor diversity of experiences and voices, ensuring we tailor our approach to cater to all backgrounds.
Click here to find out what you can expect from us if you are involved in any service improvement or redesign, and some of the responsibilities you will have as a public, patient or carer representative.
Understanding our communities and the health needs of our populations
In conjunction with actual service users data, we use demographic data to better understand the types of people whom live in our area, and the types of healthcare that they are most likely to benefit from.
In order to commission services that fit the needs of our local population we regularly review the demographics and highlight equalities and socio-economic make-ups of our communities. It aims to identify whether there are groups within the population that need further engagement. It is structured around key themes found in populations.
Read our latest analysis of the population across Sussex.
Need information in an alternative format?
We want to make it as easy as possible for people to get involved in our work and find out more about local health services.
If you need information in an alternative format, such as Easy Read, Large Print, Braille, Audio or an alternative language, please let us know by contacting the Communications and Engagement Team at email@example.com or phone 01273 403687.