Your feedback, thoughts and ideas really can make a difference. Your comments and feedback can help us to improve the services that we commission, decisions that we make and ultimately improve patient care. Visit our contact us page if you want to give us some feedback.
Reported positive feedback from patients about text reminders for flu vaccinations but why is this not used for other services?
We supported Patient Participation Groups to feed back to Primary Care and GP practices in East Sussex that annual asthma check reminders should be sent in the same way to improve take up in a timely manner.
Frailty and falls are a serious issue in East Sussex- how can the CCG work with Patient Participation Groups to avoid frailty and falls?
The CCG has supported a series of free, entertaining and educational talks for older people are being held in Hastings, St Leonard’s, Rother, and Bexhill.
The ‘Be your own doctor – avoiding frailty in older age’ events are presented by consultant geriatrician Dr. Elena Mucci. Dr Mucci’s talk is designed to help older people lead healthy, active and fulfilling lives, and to learn more about aging, health and self-care.
As a result, patients who attended the sessions are now more aware of self-care and feel empowered. Further work on Frailty is due to take place over the coming year.
Could moves be made to make it possible to see the same GP?
We acknowledge that patients who see the same general practitioner a greater proportion of the time experience fewer admissions and report greater levels of satisfaction. However, shortage of GPs is a problem and although all patients will have an allocated GP who oversees their care and treatment, but it may not be possible to always see this/same person.
We hear from practices that they do try and see their own patients, and value continuity of care particularly when they are regularly attendees, booking in advance for routine follow ups/chronic illnesses issues.
We will work with partners to try and improve GP recruitment and retention. Continuity of Care will always be important but who delivers that care may change.
We need to find alternative means of communicating with patients, rather than relying on letters.
As part of the project to make the NHS paperless by 2020, we have developed a number of initiatives to reduce the volume of paper generated by the NHS.
We introduced the NHS e-Referral Service where patients have the option to book their appointment online and, as a result, do not receive additional appointment paperwork.
We will support GP surgeries to increase their use of MJOG – Free Patient Messaging App – to raise awareness of local services available to patients.
We will continue to work with partners to identify alternative means of community with patients other than via paper such as e-mail and text.
There are long delays to access the Child and Adolescent Mental Health Service.
We worked with the Child and Adolescent Mental Health Service (CAMHS) to reduce waiting times for routine treatment to be no more than 8 weeks from referral and for priority to be a maximum of 2 weeks for treatment, excluding neuro-developmental referrals.
You want to talk to a GP or a medically trained advisor via the telephone service NHS 111 and you want to do it quickly.
NHS 111 will incorporate a Clinical Assessment Service (CAS) with a multi-disciplinary team made up of appropriate clinicians and clinical navigators leading to an increase in medical consultations completed within the NHS 111 service.
The Clinical Assessment Service will provide safe, rapid, enhanced telephone clinical triage and advice to resolve a health problem or provide the appropriate onward referral.
Read more about this project, and what we have done to ensure your feedback and experiences are included in the new service we are planning >>