Manage your health online

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There are a number of ways that you can use the internet and other digital tools to access medical information and manage your health. We’ve listed them here.

Want to boost your confidence using digital? As part of our ‘Digital First’ programme, we’re working with partners across the South East to improve digital skills and local people’s access to healthcare. Keep an eye out on our Get Involved pages for upcoming events and training or visit www.learnmyway.com for free courses on improving your health online and other subjects. Local libraries also offer free internet and computer access to library members and run regular ‘IT for You’ events where you can learn how to use email, construct a CV, apply for work online and access online services and support.

The new NHS App is now available to all patients in the Eastbourne, Hailsham and Seaford area and offers a range of helpful services. With the NHS App, you can:

  • Check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice using 111 online

  • Book appointments – search for, book and cancel appointments at your GP surgery

  • Order repeat prescriptions – see your available medications and request a new repeat prescription

  • View your medical record – get secure access to your GP medical record

  • Register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register

  • Choose how the NHS uses your data – register your decision on whether it can be used for research and planning

 

MJOG Messenger is a free app that connects patients to their GP practice for easy, secure and confidential communication. Take control of your health by downloading MJOG Messenger and get:

  • Automatic appointment reminders

  • One-click appointment cancellation

  • Prescription notifications

  • Tailored health information

  • Test results

 





App-based messages also save your GP practice money, which is reinvested for improved healthcare.

By April 2020, patients registered at all practices in Eastbourne, Hailsham and Seaford will be able to access online consultations using a programme called Engage Consult on a smartphone, tablet or PC.

You will be able to submit an online form to your GP practice 24/7 with a response within 2 working days, often sooner.

Your GP practice will decide how best they can help you; they may call you back to discuss, provide advice, prescribe or arrange for you to come in at a time that works for you.

111 online is a fast and convenient alternative to the 111 phone service. Visit 111.nhs.uk to answer questions about your symptoms, find out when and where to get help and be contacted by a health professional, if needed.

If you are registered at a practice in Eastbourne, Hailsham or Seaford, you will soon be able to access video consultations via an app called LIVI.

Following a brief identity check, you will be able to book a consultation, either at a specific time or use the drop-in queue to see the next available GP.

These appointments can be booked up to a week in advance and will be available 4-6pm on weekdays and 8am-4pm at weekends and on bank holidays.
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. To find out if your GP practice currently provides this service, click here and enter your postcode and look for the EPS logo.
NHS e-Referrals is now available for most East Sussex Healthcare NHS Trust services, which means you can now book, change or cancel your appointment online for the majority of first hospital or clinic appointments at www.nhs.uk/referrals. Click here to read more about choosing where you are treated.
The NHS website (www.nhs.uk) is the UK’s biggest health website, which connects you to the health information you need, when you need it. Find information about health conditions, symptoms, medicines and local services in clear, easy to read language with pictures and videos which are all mobile-friendly.
ESCIS is a computer database of local and community information developed and managed by the Library and Information Service of East Sussex County Council. It is a free resource for everyone which encompasses all community information and events in the county. For a directory of care support and wellbeing services (mainly for adults), you can also visit their sister site 1Space.
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